Keep Your Tech Running Smoothly With Our Service Plans

Enjoy Your Smart Home Technology Without Worrying About Downtime

Smart home technology should work quietly in the background, aiding your day-to-day activities without you noticing it. It enhances your overall comfort and safety in a myriad of ways. 

Unfortunately, when it doesn’t work right, it becomes a huge headache. What happens when the lights don’t respond, or the network suddenly drops during your work call? It will completely ruin the flow of your day. That’s why at Bethesda Systems we prioritize customer support after installation. 

We offer tiered service plans for families that value peace of mind and the convenience of having expert help on-call 24/7. 

Which Level of Care Fits Your Family’s Needs?

During installation, we stress that no two homes are the same, and neither is the technology that goes into them. So why would we offer one-size-fits-all service plans? We’ve devised a tiered approach that helps people get the support they want. 

Exclusive Care – $59/month

This entry-level plan is for those clients who want white-glove support during business hours and is usually a good fit for smaller installations. It includes: 

• Weekday remote advanced support (8 AM – 4 PM)

• Access to advanced support (weekdays, availability-based)

• Basic remote support, 8 AM – 10 PM, 7 days a week, within 60 minutes

• 1 annual tech review

• 24–48 hour scheduling

Elite Care – $169/month

We recommend this plan for homeowners who want quicker service and stronger coverage. With remote network monitoring and night and weekend support, you experience much less downtime. It includes: 

• All Exclusive Care benefits

• Faster basic remote support: response within 30 minutes

• Same-day or 24-hour scheduling

• 2 annual tech reviews

• On-site service labor discount

• Access to urgent night and weekend support (remote/on-site)*

• Remote network monitoring

VIP Care – $999/month

This plan is for large estates and homes with comprehensive automation systems. In these tech-heavy homes, we know downtime isn’t an option so we offer a plan prioritizing quick support to resolve any issues. The plan includes: 

• All Elite Care benefits

• Same-day on-site visits

• Service visit costs included

• Priority access to advanced support

• VIP add-ons (custom options or special services by request)

What These Plans Mean for Your Everyday Life

You don’t need to troubleshoot yourself. You have a team of experts familiar with your system who can help with any issue. And with proactive monitoring, we prevent small issues from becoming major headaches later. 

With our service plans, you have the peace of mind that we are always just a call or click away—day or night, weekday or weekend. We’ll help you maintain a seamless home environment even during busy weeks or travel. 

Keep your system in tip-top shape with regular checkups that keep it updated, optimized, and performing as expected.

Just Getting Started With Smart Technology?

For new Bethesda clients or those inheriting a system, we’ve created a custom plan to get you started on the right foot in your tech journey. 

Exclusive Transition Care Package – $499

• First on-site visit (up to 3 hours)

• System evaluation and recommendations

• Firmware updates applied

• Dealer account takeover

• 3 months of Exclusive Care included

Never deal with technology headaches on your end. Call us or fill out our contact form to find the right service plan for your home.